SHIPPING INFORMATION

1. Processing Time

  • Orders are typically processed and prepared for shipment within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We currently ship to addresses within [select applicable regions — e.g., Mainland China, United States, European Union, etc.]. For shipping to other regions, please contact us at support@offerorbit.shop to check availability.

3. Shipping Methods and Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping fee will be displayed at checkout before you finalize your purchase.

5. Customs, Duties, and Taxes

  • For international orders, you may be subject to import duties, taxes, and customs clearance fees imposed by your country's customs authorities.

  • These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

  • We are not responsible for delays caused by customs processing.

6. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can track your package using the carrier's online tracking system.

7. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at support@offerorbit.shop. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been dispatched.

8. Lost or Damaged Shipments

  • If your package is lost in transit, please contact us so we can initiate a trace with the carrier.

  • If your package arrives damaged, please take photos of the damaged packaging and products and contact us within 48 hours of delivery. We will work with you to resolve the issue.