RETURN POLICY

1. Return Eligibility

We want you to love your lighting purchase. If for any reason you are not completely satisfied, you may request a return within 7-14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, uninstalled, and in their original condition.

  • All original packaging, tags, labels, and accessories must be included.

  • A valid proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order lighting products.

  • Items that have been installed, assembled, or modified.

  • Items damaged due to misuse, improper installation, or neglect.

  • Clearance or final sale items (unless defective).

3. Return Process

To initiate a return, please contact us at support@offerorbit.shop with your order number and reason for return. We will provide you with return instructions.

Return Shipping Address:

  • Registered Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, USA

  • EIN: 42‑3854931

  • Business Type: Online Retail – Apparel & Accessories

Important Notes:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping method for your return. We are not responsible for items lost or damaged during return transit.

4. Restocking Fee

A 20% restocking fee may apply to returns of large orders (three or more items) or returns where original packaging is missing or damaged. This fee will be deducted from your refund.

5. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 business days of receiving the returned item.

  • Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit.

  • Shipping fees are non-refundable.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos showing the defect or damage. We will arrange for a replacement or full refund at no additional cost to you.

7. Exchanges

If you wish to exchange an item for a different product, please initiate a return and place a new order for the desired item.