FAQ

1. How do I choose the right lighting for my space?

Consider the size of your room, ceiling height, and the purpose of the space. For general ambient lighting, ceiling lights and chandeliers work well. For task lighting (reading, cooking), opt for desk lamps or under-cabinet lights. For accent lighting, wall sconces and spotlights can highlight artwork or architectural features. Our product descriptions include recommended room sizes and applications to help you decide.

2. Do your lights come with bulbs?

Bulb inclusion varies by product. Please check the product description for details. If bulbs are not included, we recommend using energy-efficient LED bulbs that match the specified wattage and base type.

3. Are your products compatible with dimmer switches?

Some of our lighting products are dimmable, while others are not. This information is specified in each product's technical details. Please verify compatibility with your existing dimmer system before purchase.

4. What is your estimated delivery time?

Delivery times depend on your location and selected shipping method. Please refer to our Shipping Policy for estimated timeframes. You will receive a tracking number once your order has been dispatched.

5. How can I track my order?

After your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number on the carrier's website to monitor your delivery status.

6. What should I do if my package arrives damaged?

Please take photos of the damaged packaging and product, and contact us at support@offerorbit.shop within 48 hours of delivery. We will assist you with a replacement or refund.

7. Can I cancel or modify my order after placing it?

We process orders quickly. If you need to cancel or modify your order, please contact us immediately at support@offerorbit.shop. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been dispatched.

8. Do you offer warranty on your products?

Yes, we stand behind the quality of our products. Please refer to the product-specific warranty information provided on each product page. For warranty claims, contact our support team with your order number and a description of the issue.

9. Are your products CE/FCC certified?

Yes. All our lighting products comply with applicable safety and electromagnetic compatibility standards. Products intended for the European market carry CE certification, and products intended for the US market comply with FCC requirements. Please see our Disclaimer & Cookie Policy for more details.

10. Do you ship internationally?

We ship to select international destinations. Please check our Shipping Policy or contact us at support@offerorbit.shop to confirm availability for your location.